# Elyxia Support Cloud

> Elyxia Support Cloud (ESC) is a SaaS platform that gives businesses their own
> AI-powered customer helpdesk - fully branded, on a dedicated private server,
> live in minutes. Built and operated by Elyxia Global Limited.

## What it does

- Each customer gets a dedicated, single-tenant helpdesk server (not a shared
  seat on someone else's platform), provisioned automatically in minutes.
- The Elyxia Private AI Agent answers customer questions automatically from the
  business's own knowledge base (uploaded documents: PDF, Word, Excel,
  PowerPoint, TXT, CSV, Markdown), and hands off to human staff when needed.
- Channels available today on every plan: email-to-ticket and an embeddable
  website live chat widget.
- Announced, not yet available on any plan: WhatsApp, Telegram and LINE (Growth
  and Pro), Instagram and Facebook (Pro).
- Full branding: the customer's own logo, colours, favicon and support domain
  (e.g. support.yourcompany.com) with automatic SSL.
- Server regions available in Asia Pacific (Singapore), US East (Virginia),
  Europe (Ireland, London).

## Plans and pricing (USD, per month)

- Starter: $199 - 2,000 AI responses/month, 1 support domain, 2 AI agents.
- Growth: $399 - 10,000 AI responses/month, 2 support domains, 8 AI agents.
- Pro: $799 - 40,000 AI responses/month, 3 support domains, 16 AI agents.
- Enterprise: custom pricing - unlimited domains and agents, contact Elyxia.

Purchasing is via AWS Marketplace (15-day free trial available). Additional
one-time AI response packs can be bought by card at any time.

## Links

- [Home and sign-up](https://esc.elyxia.uk/)
- [AWS Marketplace listing](https://aws.amazon.com/marketplace/pp/prodview-prhc4co2ihkuq)

## Company

Elyxia Global Limited - contact via the form on https://esc.elyxia.uk/